Here’s a scenario every keynote speaker for meeting planners should probably hear.

You’ve booked the venue. The agenda is set. You’ve got your keynote speakers lined up, good speaker reels, solid reviews, a message about resilience or leadership or embracing change. Perfectly fine. Perfectly… fine.

And somewhere in the back of your mind you’re quietly hoping this one lands well.

I get it. I’ve been on the other side of that equation for almost 40 years.

Here’s the thing I keep coming back to after all that time on stage: audiences don’t walk away remembering inspiration. They walk away remembering experiences. The moment the room erupted in laughter when they weren’t expecting it. The moment something clicked that they genuinely didn’t see coming. And this is the part that still gets me, the moment later that same evening when they tried something they just learned and it actually worked.

That’s what I do. It just doesn’t fit in any category you’d expect.

It’s Not a Memory Show. It’s Something Harder to Explain Than That.

In nearly four decades of professional speaking, I can count on one hand the number of times someone has called me specifically looking for a “memory speaker.” It almost never happens that way.

What does happen, usually after someone has seen a clip, or gotten a referral from another planner, is a conversation that starts with, “So what exactly do you do?” Because what I teach doesn’t fit neatly into the usual keynote slots. It’s not motivation. It’s not a leadership framework. There’s no audience ‘repeat after me’ chants or ‘raise your hand if…’ No motivational acronyms or Winston Churchill or Ghandi quotes, which frankly puts me in a pretty small club.

What it is, at its core, is this… remembering people. Their names, the things they’ve told you, the personal details that matter to them.

Simple to say. Genuinely rare to do.

In most rooms I walk into, the majority of people in the audience will forget the name of someone they just met within about 30 seconds of the introduction. Not because they’re distracted or rude, they just weren’t taught any other way. And nobody has ever stood up at a conference and said, “this is actually costing you business.” Until now, I suppose.

The professional who actually remembers, who runs into a client three months later and uses their name, who asks about the thing they mentioned last time, who remembers the name of their partner, or children because they were genuinely paying attention, that person builds relationships that don’t require a follow-up email to keep warm. It’s a trust skill, a relationship skill, and once you see what it does for referrals and retention, you realise it’s a revenue skill too.

Oh, and when I teach it, people laugh, a lot, that part matters more than most speakers will admit.

What Meeting Planners Actually Tell Me Afterward

The feedback I get most often has nothing to do with memory techniques specifically. It’s about what happened in the room.

“The audience was so engaged.”

“They were still talking about it at dinner.”

“You made me look good.”

That last one is my favourite. Mostly because I appreciate the stress and uncertainty every meeting planner experiences.

Here’s why I think it works. The topic is a genuine surprise. Nobody sits down expecting to pick up a skill that’s going to change how they operate both professionally and socially before they get home. They think they’re attending a keynote. What they get is something closer to a show, with real takeaways woven in so naturally that by the time they notice how much they’ve learned, they’re already using it at the conference.

I’ve worked with as diverse an array of clients as financial advisors to dental professionals who feel embarrassed when bumping into their clients/patients locally and forgetting their names. Sales teams have told me that something as straightforward as actually remembering a client’s name and using it naturally, because they genuinely remembered it, have shifted entire tones of conversations. I’ve had association members come up to me years later and quote back things they memorised at one of my keynotes.

I’m not saying this to impress you. I’m telling you because meeting planners deserve to know what they’re actually booking, not just what looks good on a one-sheet.

Who It Works For

Honestly? Almost any room.

That’s not me avoiding the question, it’s genuinely one of the more useful things about this topic. Whether your audience is made up of financial professionals, insurance advisors, healthcare workers, salespeople, executives, or association members, they all operate in the same environment: if their product or service is good, then their success is built on relationships, and relationships start with making people feel like they matter, like they are valued.

I’ve delivered this keynote in more than 35 countries, across financial services, real estate, dental and medical associations, corporate sales teams, and a few industries I probably couldn’t have predicted when I started out. The reason it translates isn’t because I adjust the material for each group, it’s because the human need is the same everywhere. People want to feel seen. The professionals who can make them feel that way have an edge that’s very hard to replicate any other way.

The Part I Didn’t Expect to Become So Relevant

There’s a section I include in almost every talk now that wasn’t part of my original program. It found its way in gradually, because I kept noticing the reaction it got.

It’s about technology. Specifically, about what we’ve quietly handed over to our devices without really deciding to.

We don’t memorise phone numbers anymore. We don’t remember directions. We don’t retain the details of conversations because we assume we can look everything up later, find the person on LinkedIn, check the notes app, re-read emails, and to be fair, mostly we can.

Except the moment of connection doesn’t wait for later. That introduction at the welcome reception, that conversation over lunch, that two-minute exchange before the session starts, those moments either build something or they don’t. No app goes back and rescues a first impression. No CRM makes someone feel like you actually remember them.

It’s a point that lands differently depending on the audience, but it always lands. And it opens up a conversation that goes well beyond remembering names. It’s about attention, about presence, about what it actually means to show up for the people in front of you.

If You’re Looking for Something Different

I know meeting planners are not short on options. Speaker bureaus, LinkedIn, your own network, there’s no shortage of people who will tell you they’re unique and engaging and guaranteed to get your audience fired up.

What I’d say instead is this, if your audience has sat through enough sessions about unlocking potential and leaning into disruption, and the new darling AI, and you want to give them something they’ll actually use, a skill they’ll try before the conference is even over, delivered in a way that makes the room genuinely engaged, I think we should talk.

Nearly 40 years, I still love my job. The material is tight, the laughs are real, and people notice the results fast enough that they come back and tell you about it.

That’s the best pitch I’ve got. I think it’s a pretty good one.

Bob Gray is a keynote speaker who has spent nearly four decades helping professionals in financial services, sales, healthcare, and associations build stronger relationships through the lost art of actually remembering people. He has spoken in more than 35 countries across 6 continents and is based in Canada. Learn more at memoryedge.com.

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Memory Tips for us ‘Older’ Professionals

Recently, I had the privilege of speaking at an event filled with many experienced ‘older’ professionals, like myself, who’ve spent decades building their careers and accumulating a wealth of knowledge.

As with every presentation I give, as I finished, several attendees approached me with questions and concerns about Alzheimer’s and memory-related issues. They were worried about the impact that age might have on their cognitive abilities. While I’m not a doctor or an expert in Alzheimer’s or dementia, I do know a fair bit about memory. With that in mind, here are some strategies we can employ to maintain our cognitive health and keep our memory at its best.

Keep your mind sharp: Just like we continuously adapt in our work lives, it’s important for our minds to stay active. Engage in stimulating activities such as puzzles, crosswords, learning a new skill or language. Perhaps take up that instrument you’ve always promised yourself to learn. Our brains like new, they like ‘different’, they like to be challenged, so challenge yourself regularly to stimulate neuroplasticity, the brain’s ability to form new connections.

Give priority to your well-being: Our bodies and minds are closely interconnected. Regular physical activity improves blood flow to the brain, enhancing function. Incorporate exercises that you enjoy, whether it’s taking a walk, practicing yoga, or even dancing. Your brain will thank you for the boost.

Be mindful of what you eat: Your brain deserves the right fuel. A diet rich in antioxidants, omega-3 fatty acids, and nutrients that support brain health can help protect your memory. Foods like berries, fatty fish, nuts, and leafy greens are good choices.

Value connections: Our professional networks go beyond business connections. Consider volunteering, becoming a member of a club, engage in conversations with colleagues, friends, and family as well as new acquaintances. Social interactions provide stimulation and emotional support which is vital for maintaining well-being.

Ensure quality sleep for performance: Sleep is crucial when it comes to health. Make sure you get seven to nine hours of good quality rest each night to allow your brain to recharge, rejuvenate and perform its essential house cleaning. It’s an investment in ensuring long-term success in your career.

Managing Stress: In today’s fast-paced work environment, stress tends to be a constant companion. It’s important to incorporate stress-reducing practices into your routine, such as mindfulness exercises, meditation, or deep breathing techniques. These methods can help you maintain your resilience and cope with the often hectic and stressful demands of your life.

Prioritizing Health Check-Ups: Regularly scheduling health check-ups is crucial. Conditions like hypertension, diabetes, and high cholesterol have the potential to affect function. By staying proactive in monitoring and addressing these health concerns, with the guidance of your healthcare provider, you can ensure that they don’t hinder your well-being and professional performance.

Aging gracefully and maintaining cognitive health are attainable goals for senior professionals. Just as we’ve achieved success in our careers, we can also excel in preserving our memory and cognitive abilities. Remember, your memory is an asset that appreciates over time, much like your professional expertise. Here’s to a successful and mentally sharp journey ahead!

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Better memory better sales.

How often have you attended a networking event and you bump into someone you’ve met before and you cannot remember a thing about them?

Imagine the impact you could have on your business and your sales if you could walk into a networking event and recall the names of everyone you previously met?

This is the difference between a trained memory and an untrained memory

Take two salespeople selling a comparative service/product, similar features, benefits, price range. They both meet a potential client at a networking event. Two months later all three of them are attending the same conference. Each of the salespeople individually encounter the potential client. Salesperson 1 cannot remember the name of the potential client or where they previously met. Salesperson 2 not only remembers the potential clients name and where they met, but also their partners name who was introduced to them in their first meeting, they also recall they were a huge soccer fan and they were a die-hard Arsenal supporter …. who do you think gets the sale?

Salesperson 2 is not selling a superior product or service; they are selling a superior encounter. People do business with people they like, people they trust, trust builds relationships, relationships builds business.

Salespeople with a trained memory will always outperform salespeople without.

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Digital Amnesia

How Technology is Stealing Your Brain…and how to steal it back!

Digital Amnesia: The experience of forgetting something important because you trust a connected device!

Since we’ve been able to place more memory power in the palm of our hand than was used to land a man on the moon, we’ve banished our own memory to the back burner. The more we rely on technology to retrieve information, the more we erode the process to recall that information ‘naturally’ and we trigger Digital Amnesia.

So is this a problem? Well, aside from the mental health aspects, here’s just one scenario. You have a pre-arranged appointment, you have reviewed all the pertinent information about that client/customer/patient, you’re able to ask after their spouse/partner, kids, calling them all by name, you can even comment on their favourite sports team. They feel you have a great relationship.

A month later you bump into them unexpectedly, not only have you ‘forgotten’ their spouse/partners, kids, names…you can’t even recall THEIR name. How’s that relationship now? How’s your credibility now? How helpful is that device now?

In Bob’s latest highly interactive, empowering, and funny, keynote presentation, he shows you how to keep your memory in shape, how to steal your brain back from technology…and how you’ll never again need to say “Sorry, I forgot your name”.

This same method, which is the foundation of all memory systems dating back thousands of years, can be adapted to recall any sequential information such as presentations, lists, safety procedures and more.

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Your brain doesn’t always tell you the truth, it often lies to you.

Answer this problem quickly.

A coffee and a cookie together cost $1.10. The coffee cost $1 more than the cookie. How much does the coffee cost?

Most people say $1, which is wrong.

The coffee costs $1.05 and the cookie 5¢.

Our brain often takes shortcuts based on how important it thinks accuracy is over speed. It usually opts for speed, giving rules of thumb too much consideration over straight logic.

This is evident when we make assumptions about someone based on how they are dressed and even how they speak.

By the way, if you know of a place that sells coffee and a cookie for $1.10…let me know!

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Here I show a customized ending to a keynote for my Australian client.

One of my biggest challenges when I keynote is convincing the audience that I do NOT have an innate ability to remember things, it is not a ‘natural’ ability…it is an application of systems that ANYONE can learn, adapt and apply to their business. Adapting these systems allow you to stand out from your competition.

Watch the video, it’s just a couple min’s, it will show you the untapped power of our brains.

Funny, unique and interactive in his entertaining conference keynotes and workshops, Bob Gray reveals the untapped potential in each of us. His empowering systems and their many applications in the business world give participants immediate ‘walk away’ value. Book Bob Gray today as your next conference keynote speaker.  Watch Bob in action.

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This unexpected customer service took me by surprise. After delivering a recent keynote presentation, I decided to send the client a gift basket to say thanks.  I looked up a company in Ottawa and chose a gift.  The next day I received an email with my invoice and this note attached:

Dear Bob,
Thank you for your order.
Delivery in Ottawa is $15.00.
However we offer Free Delivery to anyone who can say,
“Antidisestablishmentarianism” backwards on the spot.
Lee Anne
DreamWeaver
www.dreamweavergifts.ca

It took Lee Anne perhaps 15 minutes of her time to look up my website from my email address, watch the short video, and get a sense of myself, and then personalized the email with the $15 off.
Do you think I’ll ever use anyone else in Ottawa?
It’s the small things that make all the difference.
Think how you can make your next interaction with your customers or clients more ‘memorable’.

Funny, unique and interactive in his entertaining conference keynotes and workshops, Bob Gray reveals the untapped potential in each of us. His empowering systems and their many applications in the business world give participants immediate ‘walk away’ value. Book Bob Gray today as your next conference keynote speaker.  Watch Bob in action.

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Ask the average person what percentage of our brain we use and the majority will say 10%, very few will say we use 100%, which would be the correct answer. Imaging methods have shown that even simple tasks produce activity throughout the whole brain.

So where did this 10% myth come from?  It seems to be traced back to the American psychologist William James, who in his 1906 speech ‘The Energies of Men’ said:

“We make use of only a small part of our possible mental and physical resources.”

He never actually stated a percentage, yet somehow along the way this ‘undeveloped potential’ was picked up and morphed into a percentage. One example is a 1929 ad that ran in The World Almanac, which read:

‘Scientists and psychologists tell us we only use 10 percent of our brain power’.

But it really took hold and was popularized in 1936 when American writer Lowell Thomas, in the preface to Dale Carnegies best seller How to Win Friends and Influence People, falsely stated that:

“Professor William James of Harvard used to say that the average man develops only ten percent of his latent mental ability.”

Then there was no stopping it. Fortunes and careers have been made over the years with self-help books tapping into this myth. Individuals involved with the paranormal have championed this ‘fact’ to explain the potential for psychic powers.

Even Uri Geller, remember him? He made a career out of convincing people he could bend metal with his mind. He claims in his book, Uri Geller  Mind-Power Book:

“Most of us only use 10 percent of our brains if that.”

Having us believe that he has tapped into some, if not all of the remaining 90%.

Think about it logically, if big chunks of our brain were never used, then damaging them would have no effect on us.

Funny, unique and interactive in his entertaining conference keynotes and workshops, Bob Gray reveals the untapped potential in each of us. His empowering systems and their many applications in the business world give participants immediate ‘walk away’ value. Book Bob Gray today as your next conference keynote speaker.  Watch Bob in action.

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