One of the easiest ways salespeople, self-employed professionals, and just about anyone else can get ahead is to enhance their memory. Learning to remember important details about clients, executives, coworkers, and other contacts can be just the ticket. These details include names and faces, of course, but could also be things like their birthday, spouse’s name, children’s names, even the name of their dog – ask any dog lover!
For a long time, getting this kind of information together, much less remembering it, required a lot of work. You might have to make detailed notes after a conversation, keep a filing system, or even put together a set of index cards with the person’s photo, if you could even find one. That meant that your post-networking event routine could turn into something resembling an FBI profiling chart.
With that kind of hassle involved, it’s no wonder very few people took the time to try. All of that has changed with the rise of social media, however, meaning that there is literally no excuse for not knowing what you should about your most important customers or contacts. With a simple look through someone’s Facebook or LinkedIn profile, for example, you can enhance your memory and remember the details
Enhance your memory with information like:
What their face looks like
The names of their spouse and/or children
Their hobbies and interests
What city or college they come from
What sort of positions or careers they worked at in the past
… and the list could go on and on. While I’m certainly not advising you to engage in cyber stalking, what I am recommending you do is start to build a mental profile – and maybe even a quick set of reminders that you can look over at regular intervals. You can then apply a memory system so you can recall this information quickly and easily. It’s not so difficult to enhance your memory after all.
The benefit? Well, let me put this scenario to you. How often have you bumped into a client outside of a prearranged appointment, where you don’t have the luxury to reacquaint yourself with all their personal information, say at the supermarket, and you find yourself ducking down the next aisle to avoid them because you can’t remember their name? Well, now when this happens, you’ll have the confidence to ask how their spouse is doing, or whether they are still hitting the golf course on the weekends. Doing so makes you seem more sharp and professional and their estimation of you is immediately raised. Recalling important information about a client or customer is after all the foundation of all relationships, and in any client-based business, a good relationship eventually spurs into referrals.
Isn’t that worth the effort for a few minutes a week using social media as an easy info-gathering tool? Try these tips out and enhance your memory.
Bob Gray is a popular keynote speaker and memory expert. You can find out about his speaking availability, rates, and other information by contacting his office directly.