Memory Tips for us ‘Older’ Professionals Recently, I had the privilege of speaking at an event filled with many experienced ‘older’ professionals, like myself, who’ve spent decades building their careers and accumulating a wealth of knowledge. As with every presentation I give, as I finished, several attendees approached me with questions and concerns about Alzheimer’s […]
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Customer Service: How Speaking Backwards Saved me $15
This unexpected customer service took me by surprise. After delivering a recent keynote presentation, I decided to send the client a gift basket to say thanks. I looked up a company in Ottawa and chose a gift. The next day I received an email with my invoice and this note attached: Dear Bob, Thank you for your order. […]
