In this video, Bob Gray shares his experience with a vendor who offered to save him a $15 delivery charge if he could say a long word backwards. This skill is one for which he is in the Guinness Book of Records. The vendor’s personalized approach, including visiting Bob’s website and tailoring the email, made […]
Tag: memorable customer experience
Customer Service: How Speaking Backwards Saved me $15
This unexpected customer service took me by surprise. After delivering a recent keynote presentation, I decided to send the client a gift basket to say thanks. I looked up a company in Ottawa and chose a gift. The next day I received an email with my invoice and this note attached: Dear Bob, Thank you for your order. […]
I Saved $15 by Speaking Backwards, Great Customer Service
Customer Service at its best After delivering a recent keynote presentation, I decided to send the client a gift basket to say thanks. I looked up a company in Ottawa and chose a gift. The next day I received an email with my invoice and this note attached: Dear Bob, Thank you for your order. Delivery […]
