customer service Archives - Funny Motivational Speaker, Entertaining Humorist - Bob Gray

How a $15 bet won a client for life! (Video)

Bob Gray — Thu, 28 Mar 2024 18:47:19 +0000

In this video, Bob Gray shares his experience with a vendor who offered to save him a $15 delivery charge if he could say a long word backwards. This skill is one for which he is in the Guinness Book of Records. The vendor’s personalized approach, including visiting Bob’s website and tailoring the email, made him feel valued and gained them a customer for life. Learn how personalized service can create lasting connections and turn customers into advocates.

https://memoryedge.com/wp-content/uploads/2024/03/The-15-bet-that-won-a-customer-for-life.mp4

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Customer Service: How Speaking Backwards Saved me $15

Bob Gray — Wed, 27 Jun 2018 14:47:32 +0000

https://memoryedge.com/wp-content/uploads/2018/06/lumen5-video-copy.mp4

This unexpected customer service took me by surprise. After delivering a recent keynote presentation, I decided to send the client a gift basket to say thanks. I looked up a company in Ottawa and chose a gift. The next day I received an email with my invoice and this note attached:

Dear Bob,
Thank you for your order.
Delivery in Ottawa is $15.00.
However we offer Free Delivery to anyone who can say,
“Antidisestablishmentarianism” backwards on the spot.
Lee Anne
DreamWeaver
www.dreamweavergifts.ca

It took Lee Anne perhaps 15 minutes of her time to look up my website from my email address, watch the short video, and get a sense of myself, and then personalized the email with the $15 off.
Do you think I’ll ever use anyone else in Ottawa?
It’s the small things that make all the difference.
Think how you can make your next interaction with your customers or clients more ‘memorable’.

Funny, unique and interactive in his entertaining conference keynotes and workshops, Bob Gray reveals the untapped potential in each of us. His empowering systems and their many applications in the business world give participants immediate ‘walk away’ value. Book Bob Gray today as your next conference keynote speaker. Watch Bob in action.

The post Customer Service: How Speaking Backwards Saved me $15 appeared first on Funny Motivational Speaker, Entertaining Humorist - Bob Gray.

I Saved $15 by Speaking Backwards, Great Customer Service

Bob — Thu, 06 Mar 2014 15:40:17 +0000

Customer Service at its best

After delivering a recent keynote presentation, I decided to send the client a gift basket to say thanks. I looked up a company in Ottawa and chose a gift. The next day I received an email with my invoice and this note attached:

It took Lee Anne perhaps 15 minutes of her time to look up my website from my email address, watch the short video, and get a sense of myself, and then personalized the email with the $15 off.
Do you think I’ll ever use anyone else in Ottawa?
I was so impressed that I posted it to Face Book and have decided to write about it here. It’s the small things that make all the difference.
Think how you can make your next interaction with your customers or clients more ‘memorable’.

Funny, unique and interactive in his entertaining conference keynotes and workshops, Bob Gray reveals the untapped potential in each of us. His empowering systems and their many applications in the business world give participants immediate ‘walk away’ value. Book Bob Gray today as your next conference keynote speaker. Watch Bob in action.

The post I Saved $15 by Speaking Backwards, Great Customer Service appeared first on Funny Motivational Speaker, Entertaining Humorist - Bob Gray.