I Saved $15 by Speaking Backwards, Great Customer Service

Customer Service at its best

After delivering a recent keynote presentation, I decided to send the client a gift basket to say thanks.  I looked up a company in Ottawa and chose a gift.  The next day I received an email with my invoice and this note attached:


Dear Bob,
Thank you for your order.
Delivery in Ottawa is $15.00.
However we offer Free Delivery to anyone who can say,
“Antidisestablishmentarianism” backwards on the spot.
Lee Anne

It took Lee Anne perhaps 15 minutes of her time to look up my website from my email address, watch the short video, and get a sense of myself, and then personalized the email with the $15 off.
Do you think I’ll ever use anyone else in Ottawa?
I was so impressed that I posted it to Face Book and have decided to write about it here.  It’s the small things that make all the difference.
Think how you can make your next interaction with your customers or clients more ‘memorable’.

Funny, unique and interactive in his entertaining conference keynotes and workshops, Bob Gray reveals the untapped potential in each of us. His empowering systems and their many applications in the business world give participants immediate ‘walk away’ value. Book Bob Gray today as your next conference keynote speaker.  Watch Bob in action.

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